Frequently Asked Questions
Our most common Queries
We've tried to answer any questions you may have in this FAQ section.
However, if your question/s haven’t been answered in the list below, please do not hesitate to contact TTC directly for an answer.
fabric colours may vary
First and foremost please note that due to the wide range of monitors, colour displays and settings on your computer the fabric colours may be slightly different in real life to what you see online. However, you may consider the colour you see on your screen as representative of the true colour.
TINY TOOTTIES COLLECTION’S LOCATION
TTC is located in a Melbourne suburb called Dingley Village, where you experience ‘all four seasons in one day’! If you are local, we are happy for you to come and pick up your orders. However, please note there are pre-allocated times and days for pick-ups and no exception can be made. Enquire here.
For custom made items, the wait times may vary between 2-3 weeks. This is further dependent on whether we have to order fabric especially for your order, in which case your order may take between 3-4 weeks.
During peak times such as Christmas, Easter or after a promotional campaign, this wait period may be longer. Once your order is confirmed I will let you know what the likley ETA is. Please use this only as a guide. Please also note I do not start working on your order until the payment has been made.
All web orders are processed through eWAY, a secure payment getaway system, while orders placed through the TTC Facebook page will be direct deposit to TTC bank account.
Your order will be posted out via Australia Post regular Parcel post with Signature. Should you wish your order to be Express Post please chose Express Postage as your postage method. Please note we do not take responsibility for lost, stolen or damaged items if you request your order to be sent using regular parcel post.
TTC is based in Melbourne, Victoria Australia and all prices including postage are quoted in AUSTRALIAN DOLLARS only.
However TTC does send items all over the world. Please contact me for an international postage quote before ordering.
FABRIC SELECTION & CUSTOM MAKE
If you have read our story you appreciate that everything TTC is custom made.
It’s our point of difference that you can order items that are very personal to you..!
Please let us know what you have in mind and we can quote on that for you. We also source the fabric / prints you'd like your items be made with.
All returns are to be posted at the customers expense.
Please note NO refunds or returns will be given for change of mind on custom made items. So, please choose carefully. However, if the item is faulty you can return it for an exchange, refund or alteration.